Privacy Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

ARAT Helpline - Mental Health Service ("we," "our," or "us") operates the website wexclinic.com and the addiction treatment center located at 525 Frazier Ave, Camden, AR 71701. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive treatment at our facility.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide when you:

• Contact us via phone, email, or through our website
• Request information about our treatment programs
• Submit an insurance verification request
• Enroll in or receive treatment at our facility
• Subscribe to our newsletter or blog updates

This information may include your name, phone number, email address, mailing address, insurance information, and other details relevant to your inquiry or treatment.

Protected Health Information (PHI)

If you become a patient at our Camden treatment center, we collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes medical records, treatment history, diagnoses, medications, and other health-related information necessary for your care.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages viewed and time spent on our site
• Referring website or source
• Device type and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our addiction treatment programs
• To verify your insurance coverage and process admissions
• To provide, coordinate, and manage your treatment at our facility
• To improve our website, services, and patient experience
• To comply with legal and regulatory requirements
• To communicate with you about your care or our services

3. HIPAA Compliance

ARAT Helpline is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state regulations, including 42 CFR Part 2 governing the confidentiality of substance use disorder patient records.

Your Rights Under HIPAA

As a patient at our Camden, Arkansas treatment center, you have the right to:

• Access your medical records and obtain copies
• Request corrections to your health information
• Receive an accounting of disclosures of your PHI
• Request restrictions on certain uses and disclosures
• Request confidential communications
• File a complaint if you believe your privacy rights have been violated

42 CFR Part 2 Protections

As a substance use disorder treatment facility, ARAT Helpline provides additional privacy protections under 42 CFR Part 2. Your substance use disorder treatment records receive heightened confidentiality protections and generally cannot be disclosed without your written consent, except in limited circumstances as permitted by law.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

• Treatment, Payment, and Operations: We may share PHI with healthcare providers involved in your treatment, with your insurance company for payment purposes, and for healthcare operations as permitted by HIPAA.
• With Your Consent: We may share information when you provide written authorization.
• Legal Requirements: We may disclose information when required by law, court order, or subpoena.
• Emergency Situations: To prevent a serious threat to health or safety.
• Service Providers: We may share non-PHI with trusted third parties who assist in operating our website and conducting our business, provided they agree to keep the information confidential.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website functionality

You can control cookies through your browser settings. Disabling cookies may affect some features of our website.

Analytics

We may use third-party analytics services to help us understand website usage. These services may collect information about your use of our website through cookies and similar technologies. This data is used in aggregate form and does not identify individual users.

6. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and audits
• Staff training on privacy and security practices
• Physical security measures at our Camden facility

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate steps.

9. Your California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. ARAT Helpline does not sell personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, your rights, or our privacy practices, please contact our Privacy Officer:

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.